STORE FAQS

MASKS BY VIN SINCE 2010

-PAYMENT-

this is simple...
i only accept US Currency,where ever you are from,it will be converted to US in the check out process.

CONTACT

any questions or custom mask requests please send me a message though my site or on facebook and i will reply asap.

CUSTOM MASKS BY VIN MADE IN AUSTRALIA.

www.facebook.com/masksbyvin


ALL MASKS ARE POSTED WITH A TRACKING NUMBER INTERNATIONAL REGISTERED

ALSO IF YOUR MASK IS LOST IN POSTAGE,I AM UNDER NO OBLIGATION OR RESPONSIBILITY TO REFUND OR  PROVIDE YOU WITH A NEW REPLACEMENT MASK

one size fits all unless stated.

i use Australia Post & provide you with a tracking number for your mask.
masks are made to order unless otherwise stated 'in stock ready to ship.'

-POSTAGE-
i will send you an email when your mask is made & when it is dispatched & provide you with a online tracking number..

POSTAGE & SHIPPING TIMES

we use Australia Post.

https://auspost.com.au/parcels-mail/track.html

-POSTAGE-
We will send you an email when your purchase is despatched.
-Delivery Times:- 

Regular International Postage: 

It is common for delivery to be made within 2 weeks from time of postage,Customs and Postal Authorities permitting. specially for international

-With in Australia-

From time of postage lodgement takes about a week to get to you if you live in Australia 

From time of postage lodgement,
a
pprox  2 weeks to get to you if you are in usa,


uk approx 10 to 14 days,

Rest of Europe & canada expect a slightly longer on average 4 weeks .

so just chill,you will get ya mask as fast as possible.

i don't ship to china or asia or the middle east or africa and a few other countries...

If you want it faster please contact me to arrange express international,be aware its cost more.

EXPRESS POST

if you want express parcel post it will cost a lil more (i don't make the postal prices)but is faster and takes 7 days from Australia to usa or uk or europe.
Just let me know before you purchase and i can adjust the shipping total for you.

I DO NOT ACCEPT ANY RESPONSIBILITY FOR LOST ITEMS ONCE THE ITEM HAS BEEN SHIPPED ON MY END once it in the hands of the postal service & system.

RETURN POLICY

no returns because you changed your mind.
i don't accept soiled sweat stained t-shirts, or costumes or masks back,& if they don't fit,so pick your size correctly-this is a hygiene issue and item.
i have a sizing recommendations in each mask listing for you, for exact fits.

DAMAGE POLICY

provide photo proof of your damaged item to me.

Each person that supports me is important  ..and i will remedy any potential situation that may arise due to any Rough postal handling or postal transit damage immediately.

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